Return & Exchange
The below apply for any “online” purchases. (Orders filled through this website).
- A return and or an exchange is permitted within the first 15 days from date of the purchase.
- This Return and Exchange policy is limited to online purchases. Contact your local authorized distributor if returning or exchanging a product purchased from them.
- Shears may be returned, but not damaged for any reason.
- To be eligible for a return, your item must be in the same condition that you received it. The returning scissor box must include the following to quality for “same condition”:
*Tension key in bag
*Manual for Mizutani Scissors
*Serial # card
***Be certain to send all items within the box with return. Any missing item listed herein will deem your return ineligible. This means you will not be able to return your item if you are missing components of original packaging.
- Send back with your full name, email, and phone number in the package.
- Any other contents including scissor sleeve, comb, and oil cartridge must also be in its original packaging.
- A restocking fee of $50.00USD will be applied for all shears returned.
The address to send the shears to be returned or exchanged is:
Mizutani USA / Motik Inc. 1450 Sutter Street #428 San Francisco, CA 94109
* Special conditions apply for the Ichi-Nino-San Scissors Set. Please contact us for further details.
**Custom Orders placed with the factory cannot be refunded or exchanged for another product for any reason.